The Field Manual · newsletter
Operating notes, only when they're worth your inbox.
Short notes on handoffs, dispatch, SOPs and AI at work — the things we learn running these systems for clients and for ourselves. No schedule. We send when there's something worth sending, and not otherwise.
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What the notes cover
Handoffs
Why work stalls between people, and the one rule that fixes most of it.
Dispatch
Getting the office and the field to look at the same board.
SOPs
Writing the rule before the robot, in a form people will actually follow.
AI at work
What we've seen break, and what we'd never let AI send without a person.